Privacy Policy

Account information

• Name
• Username
• Email address
• Account/security information, including securely stored password information (your password is never stored in plain text)

Wallet and payment information

We may maintain your wallet balance, transaction records, payment references, payment status, and related account/payment metadata. Full payment-card details are handled by our payment provider(s) rather than stored by AfriNum as full card information.

Number rental information

We may store your orders, rental records, selected services, countries, operators, rental duration/product information, and the numbers provisioned to your rentals.

SMS/inbox information

We may process and store SMS messages associated with your rented numbers so you can access them through the platform.

Technical information

Where actually collected, this may include your IP address, device information, browser information, session information, and security/log information.

Information may be used to:

• Create and manage accounts
• Authenticate users
• Process wallet transactions
• Provide digital-number rental services
• Display SMS messages
• Process refunds/cancellations
• Investigate payment problems
• Detect fraud and abuse
• Protect platform security
• Improve the platform
• Provide customer support
• Comply with applicable legal obligations

Information may be shared only where reasonably necessary to operate the service, including with:

• Payment providers
• Number/telecom providers
• Hosting/infrastructure providers
• Other service providers required to provide AfriNum functionality
• Legal/regulatory authorities where required by applicable law

Third-party providers — including payment providers, telecom/number providers, hosting providers, and infrastructure services — may process information under their own terms and privacy policies. AfriNum only shares information reasonably necessary for the relevant service.

AfriNum takes reasonable technical and organizational measures to protect user information. However, no online system can be guaranteed to be completely secure, and we continuously work to protect your information and the integrity of our platform.

AfriNum retains information for as long as reasonably necessary to:

• Provide our services
• Maintain account records
• Process transactions
• Resolve disputes
• Investigate fraud/security issues
• Meet applicable legal or regulatory obligations

You can delete your account from Settings at any time. Before deletion, you will be warned that the action is permanent.

Once confirmed:

• Your account is permanently deleted.
• Active orders/numbers are cancelled.
• Your wallet balance is permanently removed.
• Associated account records are permanently deleted according to our deletion process.
• You lose access to the account.

Where applicable legal obligations require certain records to be retained, we handle this carefully and in line with those requirements.

You may contact AfriNum Support regarding your personal information, account information, privacy concerns, account deletion, or other data-related questions. Where applicable under relevant law, you may have additional statutory rights regarding your personal information.

AfriNum may use necessary technologies where required to operate and secure the service.