Terms & Conditions

• You must provide accurate and complete information when registering for an AfriNum account.
• You are responsible for protecting your account credentials and for all activity that occurs under your account.
• You must not create or use multiple accounts to bypass restrictions, promotions, limits, or eligibility requirements.
• AfriNum may restrict accounts that are found to be involved in abuse of the platform.
• Account deletion, once confirmed, is permanent.

Account deletion

AfriNum provides an account deletion option from your account Settings page. Before your account is deleted, you will be warned that the action is permanent and asked to confirm it.

• You can fund your AfriNum wallet through the payment methods made available on the platform.
• Payments are processed through our applicable payment provider(s). AfriNum does not store your full payment-card details; card information is handled directly by the payment provider.
• Wallet credit is used to purchase or rent available digital numbers on the platform.

• Numbers are provided subject to availability, and available numbers are shown to you before a rental is successfully completed.
• Availability may differ between operators.
• Rental duration depends on the specific rental product you select.
• A rented number is not owned by you. AfriNum or its providers may reclaim or expire a number once its rental period ends.
• You must use rented numbers lawfully and in accordance with these Terms.

You are only charged once a number is successfully available and provisioned to you.

• If a number is unavailable, you are not debited for that failed rental. The interface will inform you that the number is unavailable, and you may be instructed to try another operator.
• Once a number has been successfully provisioned, your wallet is debited for the applicable rental price.

• AfriNum provides access to SMS messages associated with your rented numbers.
• SMS delivery depends on telecom networks, number providers, and other third-party infrastructure outside our direct control.
• AfriNum cannot guarantee that every SMS or OTP will arrive, and delivery can be delayed or affected by external systems.

Cancel & Refund

• If a number has been successfully provisioned and the expected SMS/OTP does not arrive, you may use the Cancel & Refund option in the inbox, where eligible.
• When a valid cancellation/refund is successfully processed, the number is cancelled and the applicable amount is refunded to your wallet according to our refund process.
• Once an SMS/OTP has successfully arrived for a rental, the Cancel & Refund option is no longer available for that completed delivery.
• If the Cancel & Refund action fails or cannot be completed, please contact AfriNum Support. We will investigate and aim to resolve the issue within 48 hours.

All refunds are issued as credit to your AfriNum wallet.

You must not use AfriNum for:

• Fraud or scams
• Impersonation
• Phishing
• Spam
• Harassment
• Illegal activities
• Circumventing third-party platform restrictions
• Abusing third-party services
• Attempts to manipulate payments
• Promotion abuse
• Creating multiple accounts to bypass restrictions
• Activities intended to cause harm, disruption, or abuse

AfriNum may suspend or terminate accounts involved in any of the activities above.

AfriNum may temporarily suspend an account when suspicious activity, fraud, abuse, or other serious policy violations are detected.

During a temporary suspension:

• Your account records remain intact and your existing account information is preserved during the review.
• Access to AfriNum services may be restricted.
• You should contact AfriNum Support, and our team will communicate the reason for the suspension where appropriate and handle the review.

AfriNum may permanently terminate accounts involved in confirmed serious violations, fraud, illegal activity, or repeated abuse.

AfriNum may run promotions, such as welcome credits, from time to time.

• Promotional credits are subject to eligibility requirements.
• You must not create multiple accounts to obtain promotional benefits more than once.
• Promotional abuse may result in suspension or termination of your account.
• AfriNum may withdraw or restrict promotional benefits where abuse is detected.

AfriNum relies on third-party providers to operate the platform, including but not limited to payment providers, virtual/digital number providers, telecom/network providers, hosting/infrastructure providers, and other necessary service providers.

Third-party outages or failures may affect payment processing, wallet updates, number availability, SMS delivery, or platform functionality. AfriNum is not responsible for failures caused solely by third parties outside our reasonable control. Third-party providers may have their own terms and privacy policies.

AfriNum aims to provide reliable and continuous service but does not guarantee 100% uptime, uninterrupted access, error-free operation, uninterrupted number availability, or uninterrupted SMS delivery.

Service may be affected by maintenance, technical issues, provider outages, network problems, security incidents, infrastructure failures, or other circumstances outside our reasonable control.

AfriNum may change prices, available countries, operators, rental durations, providers, features, or platform functionality. These Terms may also be updated from time to time — please review the latest version periodically.

Your use of AfriNum is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

AfriNum operates from Nigeria. [Placeholder: final governing-law and jurisdiction wording to be reviewed and confirmed by appropriate legal counsel.]